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Cookies Policy

Last updated 22.06.2020

Introduction

A quick overview:

  • We use cookies to make our website easier for you to use
  • We use cookies to help stop our online forms from being used to send spam email
  • We use cookies to monitor usage so we can spot trends and make improvements
  • We DO NOT use cookies to identify individuals (and never will)
  • We DO NOT store personal information in cookies
  • Information about what cookies are set

 

We believe that our use of cookies is necessary for the smooth functioning of the website. We do not believe that they pose any threat to your personal privacy or online security and we recommend that you “allow” cookies. If you “disable” cookies the interactive functions of the website will not operate (data submission via forms, as well as user registration, user login, and many other features of the website cannot work fully without using cookies).

 

More Detail

Sorry Mate Group Limited (“we” or “us” or “our”) may use cookies, web beacons, tracking pixels, and other tracking technologies when you visit our website www.sorrymate.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”) to help customize the Site and improve your experience.

We reserve the right to make changes to this Cookie Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Cookie Policy. Any changes or modifications will be effective immediately upon posting the updated Cookie Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Cookie Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Cookie Policy by your continued use of the Site after the date such revised Cookie Policy is posted.

Use of Cookies

A “cookie” is a string of information which assigns you a unique identifier that we store on your computer. Your browser then provides that unique identifier to use each time you submit a query to the Site. We use cookies on the Site to, among other things, keep track of services you have used, record registration information, record your user preferences, keep you logged into the Site, facilitate purchase procedures, and track the pages you visit. Cookies help us understand how the Site is being used and improve your user experience.

Types of Cookies

The following types of cookies may be used when you visit the Site:

Advertising Cookies

Advertising cookies are placed on your computer by advertisers and ad servers in order to display advertisements that are most likely to be of interest to you. These cookies allow advertisers and ad servers to gather information about your visits to the Site and other websites, alternate the ads sent to a specific computer, and track how often an ad has been viewed and by whom. These cookies are linked to a computer and do not gather any personal information about you.

Analytics Cookies

Analytics cookies monitor how users reached the Site, and how they interact with and move around once on the Site. These cookies let us know what features on the Site are working the best and what features on the Site can be improved.

Our Cookies

Our cookies are “first-party cookies”, and can be either permanent or temporary. These are necessary cookies, without which the Site won’t work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser, but may affect the functionality of the Site.

Personalization Cookies

Personalization cookies are used to recognize repeat visitors to the Site. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit the Site.

Security Cookies

Security cookies help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorized parties.

Site Management Cookies

Site management cookies are used to maintain your identity or session on the Site so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.

Third-Party Cookies

Third-party cookies may be place on your computer when you visit the Site by companies that run certain services we offer. These cookies allow the third parties to gather and track certain information about you. These cookies can be manually disabled in your browser.

Control of Cookies

Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site.

For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies, or visit the following links:

In addition, you may opt-out of some third-party cookies through the Network Advertising Initiative’s Opt-Out Tool.

Other Tracking Technologies

In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on the Site to help customize the Site and improve your experience. A “web beacon” or “pixel tag” is tiny object or image embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails, and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them.

Privacy Policy

For more information about how we use information collected by cookies and other tracking technologies, please refer to our Privacy Policy posted on the Site. This Cookie Policy is part of and is incorporated into our Privacy Policy. By using the Site, you agree to be bound by this Cookie Policy and our Privacy Policy.

CONTACT US

If you have questions or comments about this Cookie Policy, please contact us at:

More Detailed Information

Is this GDPR or PECR?

The original EU legislation that became known as the “E-Privacy Directive” was published in 2003 and implemented as European Directive – 2002/58/EC then amended by Directive 2009/136/EC that included a requirement to seek consent for cookies and similar technologies. The EU Directive entered UK law on 26th May 2011 as “The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011” often referred to as PECR – and this is still in force today. PECR sits alongside the more widely known legislation GDPR – both are regulated by the Information Commissioner’s Office (ICO) www.ico.gov.uk.

Further Information About Our Use of Cookies

Performance Cookies

“Performance” cookies collect information about how you use our website e.g. which pages you visit, and if you experience any errors. These cookies don’t collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how our website works..

Google Analytics

_gid

_ga

These cookies are used to collect data about how visitors use our site. We use the data to compile reports and to help us improve the site. The cookies mostly collect anonymous data although Google do use the IP address but this is not shared with the MDU. Example data we collect includes the number of visitors to the site, where visitors have come to the site from and the pages they visited.
More information from Google .

Other Cookies (Rarely Used)

These are cookies only occasionally used by Conscious Solutions (the technical team behind the site you are now on). The cookies are included here in case you find one and want more information.

Bing

_uetsid

Bing is a search engine and advertising platform owned by Microsoft. This cookie is used by Bing Ads to assist with event tracking.
More information from Bing

Conscious ChatBot

sid

The Conscious ChatBox is built using the IBM Watson platform – it sets a cookie from conscious-chatbot.eu-gb.mybluemix.net which is used to manage the communication.

Ruler Analytics

__rac*
(several like this)

Ruler Analytics is a system for tracking the source of website enquiries by phone or form submission.
More information from Ruler Analytics

HubSpot

__hssc

__hssrc

__hstc

hubspotutk

HubSpot is a widely used platform for marketing and CRM.
More information from HubSpot.

Cloudflare

__cfduid

Cloudflare is a service that can be used to provide additional security and distributed processing to large website.
More information from Cloudflare

CrazyEgg

_ceg.s

_ceg.u

_ceir

CrazyEgg is product that provides detailed information about how a particular page is being used – it can monitor mouse movements and construct heatmaps to help us understand how better to structure our content. The product is a diagnostic tool so is usually only used for a few weeks at a time.
More information from CrazzyEgg

Comm100

comm100_guid2*
(several like this)

Comm100 is a product that can be used on a website to provide real-time chat.
More information from Comm100

Apex

apexchat_agent_alias_id

apexchat_invitation_shown

apexchat_operator_id

apexchat_profile_id

apexchat_visitor_id

ApexChat is a product that can be used on a website to provide real-time chat.
More information from ApexChat

Tawk

__tawkuuid

Tawk_*

TawkConnectionTime

Tawk is a product that can be used on a website to provide real-time chat.
More information from Tawk

Ngage

ngageId

Ngage is service that provides outsourced phone handling and callbacks to qualify website enquiries.
More information about Ngage

Google Analytics

__utma
__utmb
__utmc
__utmz

These cookies appear on older sites which use an old method to incorporating Google Analytics.

These cookies are used to collect data about how visitors use our site. The data is used to compile reports and to help improve the site. The cookies mostly collect anonymous data although Google do record the IP address but this is not shared with us. Example data we collect includes the number of visitors to the site, where visitors have come to the site from and the pages they visited.
More information from Google .

Moneypenny

MoneypennyHistory

MoneypennyRef

MoneypennyVisit

Moneypenny is a provider of outsourced reception.
More information about Moneypenny