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SorryMate - Part of Smooth Law Limited
A quick overview:
Types of Cookies
The following types of cookies may be used when you visit the Site:
Advertising cookies are placed on your computer by advertisers and ad servers in order to display advertisements that are most likely to be of interest to you. These cookies allow advertisers and ad servers to gather information about your visits to the Site and other websites, alternate the ads sent to a specific computer, and track how often an ad has been viewed and by whom. These cookies are linked to a computer and do not gather any personal information about you.
Analytics cookies monitor how users reached the Site, and how they interact with and move around once on the Site. These cookies let us know what features on the Site are working the best and what features on the Site can be improved.
Our cookies are “first-party cookies”, and can be either permanent or temporary. These are necessary cookies, without which the Site won’t work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser, but may affect the functionality of the Site.
Personalization cookies are used to recognize repeat visitors to the Site. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit the Site.
Security cookies help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorized parties.
Site Management Cookies
Site management cookies are used to maintain your identity or session on the Site so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.
Third-party cookies may be place on your computer when you visit the Site by companies that run certain services we offer. These cookies allow the third parties to gather and track certain information about you. These cookies can be manually disabled in your browser.
Control of Cookies
Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site.
For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies, or visit the following links:
In addition, you may opt-out of some third-party cookies through the Network Advertising Initiative’s Opt-Out Tool.
Other Tracking Technologies
In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on the Site to help customize the Site and improve your experience. A “web beacon” or “pixel tag” is tiny object or image embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails, and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them.
Is this GDPR or PECR?
The original EU legislation that became known as the “E-Privacy Directive” was published in 2003 and implemented as European Directive – 2002/58/EC then amended by Directive 2009/136/EC that included a requirement to seek consent for cookies and similar technologies. The EU Directive entered UK law on 26th May 2011 as “The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011” often referred to as PECR – and this is still in force today. PECR sits alongside the more widely known legislation GDPR – both are regulated by the Information Commissioner’s Office (ICO) www.ico.gov.uk.
“Performance” cookies collect information about how you use our website e.g. which pages you visit, and if you experience any errors. These cookies don’t collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how our website works..
These cookies are used to collect data about how visitors use our site. We use the data to compile reports and to help us improve the site. The cookies mostly collect anonymous data although Google do use the IP address but this is not shared with the MDU. Example data we collect includes the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Other Cookies (Rarely Used)
These are cookies only occasionally used by Conscious Solutions (the technical team behind the site you are now on). The cookies are included here in case you find one and want more information.
Bing is a search engine and advertising platform owned by Microsoft. This cookie is used by Bing Ads to assist with event tracking.
The Conscious ChatBox is built using the IBM Watson platform – it sets a cookie from conscious-chatbot.eu-gb.mybluemix.net which is used to manage the communication.
Ruler Analytics is a system for tracking the source of website enquiries by phone or form submission.
HubSpot is a widely used platform for marketing and CRM.
Cloudflare is a service that can be used to provide additional security and distributed processing to large website.
CrazyEgg is product that provides detailed information about how a particular page is being used – it can monitor mouse movements and construct heatmaps to help us understand how better to structure our content. The product is a diagnostic tool so is usually only used for a few weeks at a time.
Comm100 is a product that can be used on a website to provide real-time chat.
ApexChat is a product that can be used on a website to provide real-time chat.
Tawk is a product that can be used on a website to provide real-time chat.
Ngage is service that provides outsourced phone handling and callbacks to qualify website enquiries.
These cookies appear on older sites which use an old method to incorporating Google Analytics.
These cookies are used to collect data about how visitors use our site. The data is used to compile reports and to help improve the site. The cookies mostly collect anonymous data although Google do record the IP address but this is not shared with us. Example data we collect includes the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Moneypenny is a provider of outsourced reception.